At ILLDRIP, we are committed to delivering high-quality custom products worldwide. This Shipping Policy outlines our shipping process, delivery times, and important information regarding your order.
1. Processing Time
- All orders are processed within [1-2] business days after payment confirmation.
- As our products are custom-made, production time takes between 10 to 15 days before shipment.
- Orders are not processed or shipped on weekends or holidays.
2. Shipping Destinations
We offer worldwide shipping, except for countries that are restricted under U.S. international trade regulations. If your country is on the restricted list, you will not be able to place an order.
3. Shipping Methods and Delivery Times
We use reliable international carriers to ensure safe and timely delivery. Estimated delivery times vary depending on the destination:
- United States & Canada: [7-10] business days
- Europe: [10-15] business days
- Asia & Middle East: [10-17] business days
- Australia & New Zealand: [10-17] business days
- Other Regions: Delivery times may vary depending on location and customs clearance.
Please note that delivery times are estimates and may be affected by external factors such as customs delays, weather conditions, or logistical issues beyond our control.
4. Shipping Costs
- Shipping fees are calculated at checkout based on your location and order size.
- Any additional import duties, taxes, or customs fees imposed by your country are the customer’s responsibility.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress. Please allow up to 48 hours for the tracking information to be updated in the system.
6. Lost or Delayed Shipments
- If your order is significantly delayed, please contact us at [admin@illdrip.com] so we can assist you.
- We are not responsible for lost shipments due to incorrect addresses provided by the customer. Please ensure that your shipping details are accurate at checkout.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within [30] days of receiving the package with clear photos of the issue. We will assess the situation and determine an appropriate solution.
8. Changes and Cancellations
- Orders cannot be modified or cancelled once they have entered production.
- If you need to update your shipping address, please contact us within [6] hours of placing your order.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:
📧 Email: admin@illdrip.com